[OGo-Discuss] OGo and asterisk

Sebastian Reitenbach discuss@opengroupware.org
Sat, 18 Nov 2006 07:40:41 +0100


Hi all,

as I am using Asterisk and OGo, i want to start a discussion about how ogo can
be coupled 
with Asterisk in such a way that the sum is more than both parts alone.
I don't want to start a technical discussion, on how to implement it, but just
want to 
collect opinions, and suggestions for features that could be useful if
implemented.

I have a small php script developed, that can trigger the asterisk to make
outgoing calls 
by clicking the telephones next to a telephone number in the ogo webui. That one
is far 
from perfect and I am not really lucky with it. It can be downloaded from 
docs.opengroupware.org. Therefore I would raise a discussion on ogo <-> asterisk
coupling, 
about features that can be added to enhance ogo when these two are coupled
together.

With a coupled OGo/Asterisk combination I can at least imagine the following
features:

1. dial 'n click via the webinterface by clicking on a telephone number or the
small 
   telephone next to it
   1.1 a popup could show up, containing a summary to the called
number/person/company
   1.2 the popup should allow making notes to the phone call, saving it in OGo
2. on incoming calls, open a popup window on the users desktop with information
about the 
   caller taken from the ogo contacts database
3. a call history tab for persons, specific for that person, showing date, time,
who 
   called who, and notes to the calls
4. a call history tab for companies, listing all calls to and from persons
assigned to 
   that company
5. for OGo accounts, a new tab, voice mail records should be added, where the
user can 
   manage its voice mails

Anything else ideas about useful features or comments to the above ones? I hope
to start a 
fruitful discussion and to get a comprehensive list of features that make sense.

kind regards
Sebastian