[OGo-Discuss] OGo and asterisk

[Adam Tauno Williams]

>>> 1.1 a popup could show up, containing a summary to the called
>>> number/person/company
>>> 1.2 the popup should allow making notes to the phone call, saving it in
>>> OGo
>> There is an enhancement open for OGo about this,  to make OGo support a
>> journal like ACT.

http://bugzilla.opengroupware.org/bugzilla/show_bug.cgi?id=3D39
http://bugzilla.opengroupware.org/bugzilla/show_bug.cgi?id=3D370
http://bugzilla.opengroupware.org/bugzilla/show_bug.cgi?id=3D599

> I was not aware about that enhancement request, and I have no clue  =20
> what ACT is,

A very popular general-purpose CRM PC application.

>> >2. on incoming calls, open a popup window on the users desktop with
>> information
>> >about the   caller taken from the ogo contacts database
>> I don't see this as part of OGo but as an application where OGo is a
>> possible backend. sure, it was just an idea i had. when I see how =20
>> ogo works, i think it would be hard t
> integrate it right now. If it would directly come from ogo, it would =20
>  have to use some kind
> of an asynchronous web communication protocols, like these web2 thingies.

Seems like a listener that looked up the info in OGo and sent the =20
message to a user via IM would be simpler and more reliable;  and it =20
would work without the user being logged into the OGo webui.

>>> 5. for OGo accounts, a new tab, voice mail records should be added, wher=
e
>>> the user can manage its voice mails
>> I completely disagree.  The move is clearly toward "Unified Messaging".
>> Integration for voice mail should be via the mail/imap server.  Messages
>> belong in the INBOX.
> Ok, if configured, asterisk sends voice mails to the users e-mail  =20
> addresses with  a .wav file attached, containing the message. I get =20
> my voice mails via mail too. but personally I do not really like it =20
> that way, I like to have them separated from mail.

But most users don't, and don't want to.

> normally, the user listens via telephone to the voice messages, directly b=
y
> using the phone when in office, the other messages, via mail are =20
> more or less only used when on the  road and checking mail.
> Therefore it is impractical to send out all voice messages via mail  =20
> and remove them immediately from the asterisk, removes the ability =20
> to listen to the messages viathe telephone. just sending te messages =20
> to the user, without removing them from the asterisk,

All this is because Asterisk and the mail server are *NOT* integrated. =20
  Sending a copy of the voice mail as a MP3/WAV as an attachment is a =20
hack - not integration.

The IMAP server should include the voice mail messages from the =20
mailbox in the messages returned to the client or a proxy service =20
needs to federate them.  Most commercial solutions do the latter, via =20
a plugin to Outlook (which is why they only work on Outlook).