[OGo-Discuss] OGo and asterisk

[Sebastian Reitenbach]

Hi,

discuss@opengroupware.org wrote: 
> On Monday 20 November 2006 01:07, Sebastian Reitenbach wrote:
> 
> > yes, therefore I think, in the personsUI, having a tab, "voice mails",
> > where these users
> > could manage their voice mails would be great. maybe activateable via a
> > Default, as an
> > alternative to managing the mails in the imap server.
> 
> Asterisk ships with a program to have voicemail accessible via a web front 
> end. See
> 
> http://www.voip-info.org/wiki/index.php?page=Asterisk+gui+vmail.cgi
> 
> as voicemail is stored in /var/spool/asterisk/voicemail/ this could easily be 
> made accessible via OGo by various means as they are simple files (assuming 
> one has the talent to do so..:))
> 
> Alternatively this spool can be monitored for new content as well, which I 
> believe asterisk already does. Finally as a basic fallback a simple Iframe 
> should be able to render the output of this program in OGo. 

well, but will it then have the same look 'n feel like the rest of the ogo
webinterface, 
e.g. using the ogo css styles?


> 
> 
> > When a user edits, forwards, ... a voice message, then it should keep the
> > X-Asterisk
> > headers intact.
> 
> In Canada at least its considered very poor practice to forward voice mail to 
> a third party as its a breach of privacy and business ethics. If however you 
> mean forwarding the voicemail to yourself on a different number, phone or 
> email address then asterisk already has this capability. For example my 
> office number is A, my alternate number at the office is B, my cell number is 
> C and my email address (dedicated for voice mail) is D. 
in general, you are perfectly right, but if a callee activated call forwarding
to a 
secretary, and that secretary activated her voice mail box, then the voice
message might 
end up in her voice mail box, and at least she has to forward it to her boss.

> 
> Asterisk can be managed to try all those contact numbers sequentially with a 
> final fall back of sending a voicemail to my email address should all others 
> default to no answer.
> 
> I think what is needed is a brief discussion on the management of 
> commercial/business voice mail, some standard practices or protocals and then 
> a discussion on implementation. 
yes, makes a lot of sense ;)

as mentioned above, at least a secretary has sometimes to forward a voice mail
to other 
users mailboxes. this is done right now by calling the voice mail box, and then
in the 
advanced options, she has the possibility to forward it.

also subfolders in the voice mail box, will be useful too, not to forget the
ability to 
filter voice mails like e-mails, regarding called number, callee, ... and to
drop them in 
a subfolder instead of the inbox.

it would be great to be allow to set an expiration time to a give subfolder, to
expire 
messages older than that automatically.

> 
> Thanks for starting this thread.
no problem, I like both softwares, and just want them to work together (:

Sebastian