[OGo-Discuss] OGo and asterisk

[Adam Tauno Williams]

>> When a user edits, forwards, ... a voice message, then it should keep the
>> X-Asterisk headers intact.
> In Canada at least its considered very poor practice to forward voice mail=
 to
> a third party as its a breach of privacy and business ethics. If however y=
ou
> mean forwarding the voicemail to yourself on a different number, phone or
> email address then asterisk already has this capability. For example my
> office number is A, my alternate number at the office is B, my cell number=
 is
> C and my email address (dedicated for voice mail) is D.

I think forwarding voice mails within an organization is actually =20
extremely common.

> I think what is needed is a brief discussion on the management of
> commercial/business voice mail, some standard practices or protocals and t=
hen
> a discussion on implementation.

What do you want to know?  I'm familiar with Cisco's AVID (sp?) and =20
Nortel's CallPilot.  Cisco uses Exchange for voice mail and is =20
proprietary from top to bottom, lock-stock-and-barrell,  despite all =20
their noise about standards and openness.  Nortel's CallPilot, which =20
has an absolutely enourmous install base [at least in the US], is more =20
interesting.  CallPilot actually stores voice mail on the phonesystem =20
and accesses the user's mailbox via..... IMAP!  I can point Evolution =20
at CallPilot and see my messages;  the only drawback is that the =20
actuall voice mail attachments are in a proprietary format (VBK) that =20
requires a [free] player that only runs on Win32.  The outlook plugin =20
used be most people uses a set of IMAP extension commands (X-*) to =20
manipulate the voice mails in voice-mailish ways such as forwarding or =20
ringing a phone and allowing the message to be played over the handset =20
(useful if your PC doesn't have sound, etc...).  Other than the =20
proprietary message format [which I've spent a fair amount of time =20
trying to crack, with no luck so far] it is a very nice model.