[OGo-Discuss] CTI Integration

[Sebastian Reitenbach]

discuss@opengroupware.org wrote: 
> >> I'm open for suggestions, and feedback, if someone is testing.
> >Well something which would be cool is a page on docs which explains  
> >how everything fits together :-)
> 
> Here Here!  :)
http://docs.opengroupware.org/Members/buzzdee/asterisk/OGo%20Asterisk%20Dialer

> 
> Not having an asterisk box this is all a bit abstract,  some docs would be 
very nice.  I night 
> even be inspired to try and make it work with one of these &+$)#?@ Nortel 
phone systems.
I don't know how Nortel works, but at least for the Asterisk it was fairly 
easy.

> 
> Although I'm pretty sure what a call context is,  does the the PBXls dial 
> plan not do this for you? (Haven't really done much CTI stuff).
As far as I know, there is a fallback context that is used if nothing else 
matches, but I am not perfectly sure about that. At least I know it triggers 
my phone to dial the right number, when I give the right contexts.


As this dialling is now working for me, I think it would be great to have 
access to more features that the Asterisk system provides. The most 
intersting features for me would be:
 - management of meeting rooms (app_conference or meetme)
 - notifications about voice-mails and voice mailbox status, managing 
   voice-mail
 - see whether other extensions are "online" (especially important for 
   mobile users with softphones)

I am not sure whether this would fit into the AsteriskDialer or whether it 
would more appropriate to provide this functionality as a separate library 
or bundle, or whether it would better belong to sope, like sope-mime, a 
sope-asterisk bundle?

kind regards
Sebastian