[OGo-Discuss] CTI Integration

[Sebastian Reitenbach]

Hi,
discuss@opengroupware.org wrote: 
> >> Not having an asterisk box this is all a bit abstract,  some docs would 
be 
> >very nice.  I night 
> >> even be inspired to try and make it work with one of these &+$)#?@ 
Nortel 
> >phone systems.
> >I don't know how Nortel works, but at least for the Asterisk it was 
fairly 
> >easy.
> 
> Probably simple,  the hard part is digging through all the proprietary 
docs to find the API.  
> But I have managed to reverse engineer part of the Call Pilot unified 
> messaging API.  Since the next version of the BCM is LINUX based vs. 
> Embedded-NT I'll probably wait until we upgrade.
> 
> > - management of meeting rooms (app_conference or meetme)
> 
> Doesn't ogo already provide this via resources,  or do you mean the 
> creation of conference bridges on the PBX?
yes, virtual telephone conference rooms created on the asterisk, more here:
http://www.voip-info.org/wiki/view/Asterisk+app_conference


> 
> > - notifications about voice-mails 
> 
> I really think the job of notification should fall to XMPP.
> 
> >and voice mailbox status, managing 
> >voice-mail
> 
> Does Asterisk not support storing of messages in IMAP,  or managing 
> messages via IMAP?  This is what Nortel's callpilot does,  it is actually 
a 
> rather nice model.  Perhaps someone could add this to Asterisk?  Seems 
like 
> using the code based from a simple IMAP server it should be reasonably 
> simply to overlay the Asterisk spool directory.  This would give you 
> something like 'real' unified messaging from any client,  including OGO.
I have no idea whether I can do this with asterisk, maybe there is a branch 
that enhances it that way, but I am not aware of any. Well, Asterisk could 
send mail notifications to users about new voice mails, but I doubt that I 
could manage the voice mail box in any way via mail. 

> 
> > - see whether other extensions are "online" (especially important for 
> >   mobile users with softphones)
> 
> Again seems like a job for XMPP.
> 
well, yes, xmpp presence could be checked too.

Sebastian