[OGo-Discuss] phone call information to contacts in ogo

[Sebastian Reitenbach]

discuss@opengroupware.org wrote: 
> On 13.12.2007, at 10:44, Sebastian Reitenbach wrote:
> > Either the asterisk/callweaver is writing the information directly  
> > into the ogo database then, or is using an own database, and the  
> > info is synced to the ogo database. At least that would be sth. I  
> > think I could implement, as I have no idea how to deal with two  
> > different databases at the same time, as the telephone numbers have  
> > to be compared between these two.
> 
> I think there is nothing bad about storing a call log in the OGo  
> database. Though you should choose a better (more unique) table name!
the table name is hardcoded in Asterisk, at least, when I take a look at the 
config file, then I don't see a configuration option for the table name.

> 
> Wrt permissions, I guess the phone calls itself should be private in  
> any case but it would be nice if the users could create a note on a  
> call. (which can have arbitary permission assignments).
Yes, I thought about adding notes to calls, e.g. just enhancing the database 
table with a comment field, but when the calls are private, what does it 
make sense to allow setting different permissions to the notes.
Or maybe better a separate table like the date_info table?

> 
> Personally I wouldn't want to have yet another tab in the person  
> viewer for just a call log. A generic journal would be nice, but also  
> a lot of work.
This is too much work for me right now, but what about overlaying the 
appointment tab with the phonecalls. After the phone call ended, info is 
stored in teh database. Then when the user opens the appointment tab, the 
call record shows up, Allow the user to click on it, to make notes.
Well, I think an own tab, with a plain list, would be easier for me to 
implement, but I think that is sth. I could do too.

kind regards
Sebastian