[OGo-Discuss] CTI Integration

[Helge Hess]

On Mar 28, 2007, at 12:49, Sebastian Reitenbach wrote:
> yes, they do, massively, assume some sales people, stuffed with a voip
> client on their notebook, connected via VPN to the company, or  
> employees
> working at home, ... In my eyes, this is a rapidly growing group of
> telephone users, which not uses static assigned desktops to notebooks.

Yes, but its still a very small minority. I suppose it isn't even 1%  
of the installed PBXes, including VoIP ones. Whatever ...

>> Yes. Its for inhouse operation.
> Terminal servers are used inhouse, at least what I mean with  
> terminal server
> in the old unix style, e.g. a lot of people connect vi X or NX to a  
> powerful
> station, to work on this one, If they access the groupware, they  
> all come
> from that one IP address. I think this is also not too uncommon usage.

Again, some people do this, but its obviously an even smaller  
minority. And extremly uncommon (the far majority of users just have  
a Windows PC).

Anyways, I'm not complaining :-) If you want to add support for such  
setups, feel free to do so! :-)


>> I'm not sure why you need a separate number for that? Sounds to me
>> like it would be any of the regular numbers which is then matched
>> against the phone prefix pattern of the PBX?
>
> ah, you mean this snippet of code, I found in the STLIDialer.m:
>
> #warning need prefix mapping table here ...
>   if ([_number hasPrefix:@"+493916623"])
>     _number = [_number substringFromIndex:10];
>   else if ([_number hasPrefix:@"+49"]) {
>     _number = [_number substringFromIndex:3];
>     _number = [@"00" stringByAppendingString:_number];
>   }
>   else
>     _number = nil;
>
> I was already wondering, what this is used for, now I now ;P

That looks pretty weird, but no.

Assuming that your PBX has a common prefix (or suffix), you would  
just check all the numbers of the account for that prefix and then  
use that number to connect his phone.
Sounds like the obvious thing to do.

> but when I then add a NSLog(@"blah whathever"); into the method in
> OpenGroupware+CTI.m I do not see the output on the command line  
> showing up.

Which obviously implies that the method isn't called. Can't say what  
you did, use GDB to trace the flow.

Helge
-- 
Helge Hess
http://www.helgehess.eu/