[OGo-Discuss] CTI Integration

Adam Tauno Williams discuss@opengroupware.org
Wed, 28 Mar 2007 07:55:04 -0400


> >>in SkyDialNumber.m, in (NSString *)activeCTITelephone, a Default
> >>CTIRemoteHostToDevice is checked, to map the client hosts with  
> >>telephone
> >>device. This is fine with "older" telephone systems, but not really  
> >>useful in a modern world,
> >Only that the far majority of the modern world still uses phones  
> >attached to a specific place, even if its VoIP one ;-)
> >>where the telephones are more or less mobile, e.g. I log
> >>in from any host, and my telephone number is still the same,  
> >>because I use a
> >>softphone.
> >Yes, some people do that :-)
> yes, they do, massively, assume some sales people, stuffed with a voip 
> client on their notebook, connected via VPN to the company, or employees 
> working at home, ... In my eyes, this is a rapidly growing group of 
> telephone users, which not uses static assigned desktops to notebooks.

It is an entirely aside arguement,  but road worriors using VOIP over a
VPN?  No way;  an intranet via HTTP is barely usable over most mobile
VPN solutions.  We've just completed a test of Verizon's much-touted
EvDO "broadband".  It would cause most of our salespeople to develop
premature balding;  getting any kind of sustained throughput is really
really unlikely.  

But I'll buy into your part about home users,  although I still suspect
they constitute sub-1% of the work force using a PBX or PBX-like.  But
even in that case [connected over a true broadband VPN] you will have
the ability to resolve the device name (DNS/WINS).  Very little of the
technology of a modern WAN/LAN works well at all without DNS/WINS,
including Kerberos and CIFS.