[OGo-Users] Re: click-to-dial & Asterisk

[Sebastian Reitenbach]

users@opengroupware.org wrote: 
>   OK, here's where I'm at with click-to-dial :
> 
> 1) I'm running the latest OGo trunk debian build (svn2061) which I 
> presume has the required patches applied.
> 
> 2)  I've installed the Asterisk Dialer, and it seems to be located here :
>
/usr/local/lib/opengroupware.org/Local/Library/Bundles/AsteriskDialer.cti/AsteriskDialer

> which hopefully is the correct place.
> 
> 3)  I've checked I can log in manually to the management interface.  I 
> telnet and issue the login command and I get a "Manager 'admin' logged 
> on" message on the Asterisk debug console.
> 
>   When I restart OpenGroupware with AsteriskDialer installed and 
> configured I don't even get a login message from the Asterisk debug
> console to say that OpenGroupware has managed to log in.
> 
>   How can I check to see if the AsteriskDialer is loaded into 
OpenGroupware?
> 
In the webui logs, or when you run the webui manually, do you can see a line 
like this on startup:

Dec 14 07:17:38 ogo-webui-1.1 [15867]: |ogo-webui-1.1| CTI Dialers: 
AsteriskDialer
If so, then ogo can find the AsteriskDialer bundle in the location you 
mentioned above. If the line just looks like:
Dec 14 07:17:38 ogo-webui-1.1 [15867]: |ogo-webui-1.1| CTI Dialers:
Then it is the wrong place.

Or maybe do you see a line like this:
Dec 14 07:18:09 ogo-webui-1.1 [15867]: |ogo-webui-1.1| could not create 
default CTIDialer 'AsteriskDialer'!

Then you told ogo to use the AsteriskDialer, but it is installed in the 
wrong place, same problem as above.

In case ogo doesn't find the AsteriskDialer, you could run ogo with strace, 
to figure out, where it is looking for the dialer.

I'll add a "Troubleshooting" section over the weekend to the docs plone, 
I'll let you know when its done, maybe I can do it already today in the 
evening.

Sebastian